Frequently Asked Questions
What is your return policy?
Refunds are given up to 30 days for retail orders and 60 days for wholesale orders. Other return requests will be granted on a case by case basis. We want you completely satisfied, please contact us first if there are issues with your order. Once products have been returned in the same condition sent we initiate a refund for the original cost of the product (this does not include shipping costs).
Are your products real?
Absolutely! All our products come from real nature items that have lived a full life. This includes butterfly wings, beetle wings, 4-leaf clovers, porcupine quills, seashells, flowers, and more! Information cards are included with each item to learn more.
Are your products fragile?
It is our highest priority to make quality pieces that last. All of our products are completely sealed and waterproof for ultimate protection. If for any reason our products do happen to break down contact us right away so we can send you a new one.
Does my product require special care?
Our products are long-lasting but can naturally fade overtime as all other things do with exposure to sunlight. Store in a cool environment and avoid direct sunlight or extreme heat conditions for long periods of time to ensure the vibrant, natural colors last.
Do you accept custom requests?
Of course! There is no up front charge for custom orders. Please contact us with what you have in mind. We have over 50 different butterflies to choose from and a large variety of other nature items. Custom requests are ideal for special occasions such as weddings, birthdays, anniversaries, or other life changing events.
How long until my product will arrive?
You will receive a tracking number when your order ships. Once shipped, packages take 3 to 5 days to arrive within the United States and 2-3 weeks for international orders. International orders only provide tracking information within the United States. The last update will be when the package departs customs.
How can I pay?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.
Have another question? Feel free to contact us and we'll get back to you right away.